Privacy policy

The Livinwise operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
The Livinwise is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include anonymized or de-identified data.

Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact Details: Name, billing and shipping address, phone number, email address
  • Financial Information: Payment card details, transaction information, payment confirmations (processed securely via Shopify and payment gateways)
  • Account Information: Username, password, preferences, and settings
  • Transaction Information: Products viewed, added to cart or wishlist, purchased, returned, or exchanged
  • Communications: Messages sent to us via email, forms, or customer support
  • Device Information: IP address, browser type, device identifiers
  • Usage Information: Interactions with the website, pages visited, and browsing behavior

Sources of Personal Information

We collect personal information from:

  • Directly from you when you create an account, place an order, or contact us
  • Automatically through cookies and similar technologies when you use our website
  • Service providers who help operate our business (payments, shipping, analytics)
  • Business partners or third parties, where permitted by law

How We Use Your Personal Information

We use your personal information to:

Provide and Improve Our Services

  • Process orders, payments, returns, and exchanges
  • Deliver products and manage shipping
  • Create and manage customer accounts
  • Personalize your shopping experience
  • Improve website performance and offerings

Marketing and Promotions

  • Send promotional emails, offers, and updates (you may opt out anytime)
  • Show relevant advertisements based on your activity

Security and Fraud Prevention

  • Protect accounts and transactions
  • Detect and prevent fraudulent or unauthorized activity

Communication

  • Respond to inquiries and provide customer support

Legal Obligations

  • Comply with applicable laws and regulations
  • Enforce our policies and protect our legal rights

How We Disclose Personal Information

We may share your personal information:

  • With Shopify and trusted service providers (payment processing, shipping, IT, analytics)
  • With marketing and advertising partners, subject to applicable consent and opt-out rights
  • When required by law or legal process
  • During business transactions such as mergers or restructuring
  • With your consent or direction

Relationship with Shopify

Our store is hosted on Shopify, which collects and processes personal information to provide and improve its services. Information submitted to the Services may be transferred to Shopify and third parties located outside your country of residence.

To learn more about how Shopify handles personal data, please review the Shopify Consumer Privacy Policy at:
https://privacy.shopify.com

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

The Services are not intended for individuals under the age of majority. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to request deletion.

Security and Data Retention

We take reasonable measures to protect your personal information. However, no system is completely secure. We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

  • Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. 

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@thelivinwise.com or contact us at:

đź“Ť Head Office Address

The Livinwise HQ
G-454, 2nd Floor,
G Block, Jahangir Puri,
Delhi – 110033, India

For applicable data protection laws, The Livinwise is the data controller of your personal information.